Terms of Service

These terms govern your use of hawksmoor.ai and your purchase of services from Hawksmoor.ai. By using this website or engaging Hawksmoor, you agree to these terms. If you do not agree, do not use the site.

1. Who we are

Hawksmoor.ai is an AI-native GTM strategy firm. We architect and orchestrate go-to-market systems for enterprise B2B companies. In these terms, "Hawksmoor," "we," "us," and "our" refer to Hawksmoor.ai. "You" refers to the person or organization using the site or purchasing services.

2. Use of this website

You may use this website for lawful purposes only. You agree not to interfere with the site, attempt unauthorized access to any system connected to it, scrape it in a way that degrades performance, or use it to transmit malicious code. We may suspend access to anyone who violates this section.

3. Services and engagements

The website describes our services in general terms. Nothing on this site is an offer to contract. Every client engagement is governed by a separate written agreement, statement of work, or proposal signed by both parties. Where those documents conflict with these terms, the signed engagement document controls for that engagement.

Free assets, including the GTM Assessment and the GTM Signal Report, are provided for informational purposes. They do not create a client relationship and they carry no warranty of outcome.

4. Fees and payment

Fees, scope, and schedule are set in the applicable engagement document. Payments are processed by Stripe, Inc. Your payment card information is handled by Stripe and is subject to Stripe's terms and privacy policy. We do not store full card numbers.

Invoices are due on the terms stated in the engagement document. Overdue balances may pause delivery until the account is current.

5. Cancellation and refunds

Advisory sessions may be rescheduled or cancelled at no charge with at least 24 hours notice. Sessions cancelled with less than 24 hours notice are billable in full.

Fixed-fee engagements follow the cancellation and refund terms stated in the signed engagement document. Deposits paid to reserve capacity are non-refundable once work has begun, except where the engagement document says otherwise. If you believe a charge is in error, contact us at support@hawksmoor.ai before initiating a dispute with your card issuer, and we will work to resolve it.

6. Intellectual property

The Hawksmoor name, the Hawksmoor logo, the Signal Integrity Framework, the Revenue Signal Index, the AI Search Visibility Index, and all site content, methodologies, and materials are owned by Hawksmoor and protected by intellectual property law. Nothing on this site grants you a license to use them.

Ownership of work product created during an engagement is set in the signed engagement document. Absent contrary terms, Hawksmoor retains ownership of its pre-existing methods, frameworks, templates, and tools, and grants the client a license to use the deliverables for the client's internal business purposes.

7. Confidentiality

Information exchanged during an engagement is governed by the mutual non-disclosure agreement or the confidentiality provisions of the signed engagement document. We do not publish client names, data, or results without written permission.

8. Third-party services and links

The site links to and integrates third-party services. We do not control those services and are not responsible for their content, availability, or practices. Your use of them is governed by their own terms.

9. No warranty

The website and all free assets are provided on an as-is basis, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

Warranties applicable to paid services, if any, are stated in the signed engagement document.

10. Limitation of liability

To the fullest extent permitted by law, Hawksmoor is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to your use of this site or our services, whether based in contract, tort, or any other theory, and whether or not we were advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to an engagement is limited to the fees you paid to Hawksmoor under that engagement in the twelve months preceding the event giving rise to the claim. Our total aggregate liability arising out of your use of this site or any free asset is limited to one hundred United States dollars.

11. Indemnification

You agree to indemnify and hold Hawksmoor harmless from any claim, liability, loss, or expense, including reasonable attorney fees, arising from your misuse of this site, your violation of these terms, or your violation of any law or third-party right.

12. Governing law and venue

These terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or your use of this site is subject to the exclusive jurisdiction of the state and federal courts located in King County, Washington.

13. Changes to these terms

We may update these terms. The current version always appears on this page with its effective date. Material changes affecting an active engagement will be communicated in writing. Continued use of the site after an update means you accept the revised terms.

14. Contact

Questions about these terms go to support@hawksmoor.ai.